This Privacy Policy explains how Focus Frame processes personal data in connection with its photography studio services, website use, inquiries, bookings, and image delivery. It applies to visitors, prospective clients, and business customers who interact with the studio in Switzerland or through the website.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing activities. You may also object to processing in some circumstances and request information about how your data is handled.
To make a rights request, provide enough information to identify the relevant record and describe the change or access sought. We may ask for additional details where needed to protect privacy and prevent unauthorized disclosure. If a request cannot be fully granted, we will explain the reason where permitted by law.
Retention periods depend on the type of record and the reason it was collected. Inquiry records are kept for a practical period to manage follow-up and service administration. Booking, invoice, and payment records are retained as needed for accounting and legal obligations. Project files, selection galleries, and delivery records are kept for the period necessary to complete the assignment and handle reasonable post-delivery matters, after which they are deleted or archived according to our internal process.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or direct communication where appropriate.
We may process contact details, booking information, project instructions, product-related materials, payment records, communication content, and technical data such as device or browser information. Where a client submits product references, shot lists, usage notes, or approval comments, those materials may also be processed as part of the service workflow.
Data may come from contact forms, email, phone calls, consultation appointments, gallery interactions, payment steps, and messages exchanged during planning, production, review, and delivery. We may also receive limited technical data automatically when the website is used.
We may use session cookies, persistent cookies, and similar technologies for site operation, preference storage, security, and basic performance analysis. Essential cookies support core functions such as form handling and navigation. Non-essential cookies, if used, are limited to improving the website experience and understanding general usage patterns.
You can usually block, delete, or restrict cookies through your browser controls. Some site functions may not work as intended if cookies are disabled. Where a cookie choice tool is available, it should be used to manage preferences for non-essential cookies.
We use personal data to respond to inquiries, assess project scope, prepare quotes, schedule appointments, manage product counts and shot lists, coordinate sample setup and approvals, produce and edit images, deliver private galleries and final files, process payments, maintain records, secure our systems, and meet legal or accounting obligations. We may also use limited technical data to keep the website functioning properly and to understand general site performance.
Where we use external partners for website hosting, technical maintenance, payment processing, communication tools, or file delivery support, they act under instructions or contractual obligations appropriate to their role. They are not permitted to use the data for unrelated purposes.
We may share personal data with public authorities, legal advisers, accountants, payment providers, hosting or IT support providers, and other service partners when necessary to operate the business, complete a transaction, protect our rights, or comply with legal obligations. Any disclosure is limited to what is reasonably needed for the relevant purpose.
